playexchange
playexchange
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This app is available for your device
playexchange
This app is available for your device
Contact
+91 0527547163
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the playexchange?
To log in, open the app and enter your registered mobile number. After entering your number, verify the OTP (one-time password) sent to your phone. This secure method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, first ensure your internet connection is stable and strong. If you're still having trouble receiving the OTP, click "send OTP" and wait for the allotted time to pass. If you still don't receive the OTP, contact the app's support through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with the same active number. If your number has changed, submit your updated KYC details to our customer support team via email to facilitate a smooth account transfer. This will help resolve the issue efficiently.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once installed, you can log in and start playing the updated app without any problems. This should fix any issues you were experiencing and provide a smoother gaming experience.
Q1: What is the minimum withdrawal amount in the playexchange?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only possible for the money earned from gaming, and not for bonuses. This allows you to access your earned funds, but not the bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that you have completed and submitted all required KYC details within the app. This includes saving your Aadhaar card, UPI details, and bank account information.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can complete the process in as little as 30 minutes or as long as 3 hours. However, in some cases, payment delays may occur, requiring a wait of up to 24 hours. This delay is typically associated with payment processing rather than the app's service times.
Q4: Why is the bonus balance not being withdrawn?
The bonus money earned can only be used within the gaming platform and cannot be withdrawn. You can withdraw the actual winnings earned by playing games with the bonus, not the bonus amount itself. This means the bonus funds remain separate from your own money.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in settings to see if there's a problem with your withdrawal request. If it's delayed, don't worry as the money should be added to your wallet account within 24 hours. If it still doesn't happen, you can contact their care centre for assistance.
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